Skip to main content Skip to navigation Skip to footer
BETA

This is a new website - your feedback will help us to improve it.

Accessibility Statement

This website (known as the Suicide Prevention Scotland Portal, which can be found at: suicideprevention.scot) is run by Suicide Prevention Scotland. We want to make our services accessible to everyone who could benefit from them, irrespective of any disability they may have.

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The website is currently semi-compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed on this page.

This statement was last reviewed on 11th April, 2025.

How we approach accessibility

We have an in-house accessibility programme and testing team, who test new features and changes to the site for accessibility issues. Where possible, we also test this website with suitable individuals to identify and address any issues.

As well as aiming to build this website in a way that’s easy for all users to use and navigate, we’re also working towards making the language we use as simple as possible to understand by using plain English principles.

AbilityNet has advice on making your device easier to use, if you have a disability.

How we test for accessibility

We use AccessiBe (https://accessibe.com/) to help ensure our website meets accessibility standards. AccessiBe uses AI-powered automation to scan and adjust our site for compliance with WCAG 2.2, ADA, and other accessibility guidelines. It checks for and addresses issues related to screen reader compatibility, keyboard navigation, color contrast, and other essential accessibility features. We use the tool once a month to continuously monitor the website and provide an accessibility score based on its findings, helping us improve the user experience for all visitors.

Accessibility problems we’ve found

Some accessibility defects have come to our attention during the testing of this Beta site. The following defects will be resolved by 30th May, 2025:

What to do if you cannot access parts of the Suicide Prevention Scotland website

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Alternatively use our contact form by clicking here.

Reporting a problem

You can use the same contact details to report an accessibility problem on this website. If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.

The SPSO cannot normally look at:

  1. A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO)

  2. Events that happened, or that you became aware of, more than a year ago

  3. A matter that has been or is being considered in court

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).